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Frequently Asked Questions

Frequently Asked Questions

Are you a real factory?

Yes, we are GMPC and ISO certificated factory. For OEM order we can provide related certificates like CPSR REACH KUCAS SASO etc which will help you register products in your country

What products do you produce?

Compact Powder,Blusher Palette, Contour Powder, Liquid Foundation, Concealer, Foundation Primer, Highlighter, Setting Spray, Setting Powder, Face Paint, Lip Palette, Lip Gloss, Lipstick, Lip Balm, Eyebrow Pencil, Eyebrow Gel, Eyebrow Palette, Eyelash Growth Serum, Eyelash Glue,Eyeshadow Palette, Cosmetic Case, Eyeshadow packaging, Makeup Palette Containers, Eyelash Curler, Mascara and everything about makeup.

Can I print my own brand or private label on the products? What is the minimum?<br>

Yes, we have a large range of unbranded products which can print your brand and they are in stock, if you accept these existing models&formula&color then 30pcs MOQ with all colors, in this case you can still custom own packaging. If you don’t accept our existing models, you want to use different tubes different formula, then you need to do OEM order, the minimum will be bigger, around 1000-12,000pcs,it depends on the model.

Do you offer OEM? What is the minimum?

Yes we offer OEM & ODM. The minimum is from 1000 to 12,000pcs, it depends on the model, you can contact us to confirm the minimum each model.

Can I get samples to check the quality before I place the order?

Yes,we can send you some existing samples to check the quality but you need to pay the shipping fee. If you want to customize private logo on the samples, please contact us for sample charge, it would be refundable once order is placed.

How long does it cost from the beginning to the end of the order?

Normally it takes 10-14 days for our existing models, and for OEM order it might take 30-45 days.

How long does it typically take for sample kit orders to be processed?

The current processing time for private label sample kits is 1-3 business days from the purchase date.

Can you produce custom mineral makeup?

At POLLIAM, we pride ourselves on our expertise in creating mineral-based cosmetics made with natural and organic ingredients. Our team of mineral makeup manufacturers are dedicated to helping you create a custom mineral makeup formula that aligns with your target market’s preferences. We understand that every formula is unique and strive to provide you with the perfect texture, feel and coverage for your needs. Our mineral make-up is free of dyes and fillers, using only natural ingredients such as Mica, Bismuth Oxychloride, Micronized Titanium Dioxide, Micronized Zinc Oxide and natural pigments (depending on the shade).
Not only is mineral makeup a great choice for its natural ingredients, but it also offers many benefits for the skin. It is non-comedogenic, anti-inflammatory, and hypoallergenic, providing complete coverage for skin conditions such as acne, rosacea, and redness. Additionally, the inert minerals used in our mineral make-up do not support bacteria and we take pride in being cruelty-free.

Can you manufacturer custom vegan makeup?

We are proud to offer a vegan makeup line that is free from any animal-derived ingredients and has not been tested on animals. Our R&D department, which includes state-of-the-art laboratories and is staffed by trained experts, allows us to create and develop thousands of unique formulas to meet the needs of a diverse range of market segments.

Our skin care and cosmetics laboratory is equipped with the latest scientific and industrial equipment, ensuring that we are able to deliver the highest quality products to our clients.

How can you guarantee quality?

We take quality control and testing very seriously. Our products go through rigorous testing and quality control procedures, not only during development and production but also during the filling process to guarantee consistent and stable results. We use state-of-the-art equipment to thoroughly scrutinize all of our product formulations to ensure that they meet the highest quality standards.

We are proud to say that we have not received any quality complaints in over 10 years, which is a testament to our commitment to producing high-quality products.

We are here for all your business needs and questions.

Please feel free to contact us on your queries and we will get back within 24 hours.

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